I'd like to sing the praises and raise the profile of bricks & mortar music shops.
Mangler Jnr bought the Les Paul Junior, and within a couple of weeks brought a problem to my attention. The guitar has an adjustable zero fret nut, and there was a problem with strings catch on the zero fret itself, and making pinging noises in the process.
A replacement part was procured from Gibson and sent to us.
I fitted it, but we now had an issue with there being quite a horrible overtone coming off the low E string.
I contacted the shop (Reidys Music in Blackburn) and spoke with the chap who had dealt with the issue from the off.
Now coincidentally the Gibson rep was turning up at the shop, so the guitar was put into its hardshell case and we hightailed it off to Blackburn.
It was ascertained that the string was not sitting properly in the string guide, and the nut files were dug out from the back of a drawer.
The guide was then filed to allow the string to sit properly, and the strings put back into their respective slots and tuned up.
The horrible overtone had gone and the guitar is back to its fine sounding self.
So big thanks from Alex and I to John at Reidys, and Nick at Gibson.
Their efforts are hugely appreciated, and they've both gone the extra mile to sort things out.
Now while we were there we had a look at the Martin X series guitars, and both Alex and I want one each.
We'll get them too, and we'll get them from Reidys because of the quality of service they give.
We're happy and satisfied customers
