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#1 Food complaints ?
Posted: Thu Oct 11, 2018 4:43 pm
by pre65
I had a Cornish pasty for lunch today, and the filling contained a piece of plastic film, which I did not notice till I started chewing on it.
Where best to complain ?
The supplier (Aldi) or local council ?
#2 Re: Food complaints ?
Posted: Thu Oct 11, 2018 5:54 pm
by acorn
Pre
Write a letter to Aldi or best still phone them, they should be quite concerned about your case.
Acorn
#3 Re: Food complaints ?
Posted: Thu Oct 11, 2018 6:56 pm
by jack
Need evidence. Lots of it. The wrapper (for batch number), the receipt (proof of purchase).
Time & date. Preferably a sample of said pasty (freeze it)
#4 Re: Food complaints ?
Posted: Sat Oct 13, 2018 11:54 am
by pre65
The initial response from Aldi is to replace the item, or give me a refund, all of £1.49.
I'm a bit underwhelmed.
#5 Re: Food complaints ?
Posted: Sat Oct 13, 2018 12:08 pm
by simon
I suspect, in the scheme of things in mass food production, a bit of plastic is the least of our worries.
A propos nothing in particular, 20 odd years ago I had a piece of insulated wire, twin and earth type stuff, in a bakewell. I sent a letter to the bakery, as much so they knew they might have a production problem. I didn't have much evidence and they sent me a £5 voucher. In the scheme of life being too short I didn't bother pushing it any further.
About 10 years later the molar I'd chomped down on the wire with cracked and I needed crown. The £5 voucher didn't seem quite so good then...