Nothing In Particular

Subjects that don't have their own home
User avatar
Greg
Shed dweller
Posts: 2780
Joined: Wed May 23, 2007 11:14 am
Location: Bristol, UK

Re: Nothing In Particular

Post by Greg » Mon Jun 29, 2020 10:43 pm

In the last twelve months I made two purchases which I chose to return to the selling company for refund. They provided their own returns service through Hermes. Although Hermes tracking recorded they had collected the items, they never got delivered back. As the return contract is between the company and Hermes, the customer has no leverage in such matters. One company refunded me straight away. The other made it so difficult, I gave up chasing the refund. Hermes must be either significantly incompetent or they employ many dishonest people, or probably both.

User avatar
jack
Social outcast
Posts: 3659
Joined: Wed Dec 29, 2010 8:58 pm
Location: ɐılɐɹʇsnɐ oʇ ƃuıʌoɯ ƃuıɹǝpısuoɔ
Contact:

Re: Nothing In Particular

Post by jack » Tue Jun 30, 2020 8:17 am

We live in a little village called Goudhurst in Kent.

The village's Facebook page is full, almost daily, of complaints about lost/wrong/missed deliveries or just plain lies from Hermes.

https://www.facebook.com/groups/Goudhurstvillage/

They are completely dishonest and useless. There is no way for the end customer to do anything.

Pretty much every parcel I've ever been sent via Hermes has been marked by them as delivered and signed for but has never arrived, including valuable items like data centre equipment - an item which they claimed had been delivered to and signed for me but which, a month later, they quietly delivered back to the sender's warehouse... Oh, and they sent a copy of the "householders signature" which had been faked. I always ask venders to use anyone but Hermes. No-one else has ever missed a delivery to us.

IMHO, they are serial liers and borderline criminally incompetent.
Vivitur ingenio, caetera mortis erunt

User avatar
pre65
Amstrad Tower of Power
Posts: 18491
Joined: Wed Aug 22, 2007 11:13 pm
Location: North Essex

Re: Nothing In Particular

Post by pre65 » Tue Jun 30, 2020 9:16 am

I've said this many times.

In the main, the problem with some couriers is the quality of the delivery driver.

The old saying about paying peanuts and getting monkeys seems to fit.

Now, my local Hermes delivery man drives a small van, fairly old, but he's never let me down. The lady who was his predecessor was the nicest and most friendly person, and also very efficient.

It's quite a while since I had delivery problems, even less so since I made my house name sign more visible.

Having said all that, when I send parcels I don't use Hermes, preferring DHL, UPS or Parcelforce. Using Parcel2Go to select a courier is my preference.
Life is what happens to you while you're busy making other plans. John Lennon

G-Popz THE easy listening connoisseur. (Philip)

User avatar
Greg
Shed dweller
Posts: 2780
Joined: Wed May 23, 2007 11:14 am
Location: Bristol, UK

Re: Nothing In Particular

Post by Greg » Tue Jun 30, 2020 11:45 am

pre65 wrote:
Tue Jun 30, 2020 9:16 am
Using Parcel2Go to select a courier is my preference.
Which is fine until there is a problem because your contract will be with Parcel2Go and not, say with DHL. In the event of your parcel going missing or some other problem and you contact DHL, they will refer you back to Parcel2Go. You are then dependent on them to chase it up. Have a search on the web. I think the Martin Lewis forum has stuff about this from unhappy customers of P2G.

User avatar
pre65
Amstrad Tower of Power
Posts: 18491
Joined: Wed Aug 22, 2007 11:13 pm
Location: North Essex

Re: Nothing In Particular

Post by pre65 » Tue Jun 30, 2020 11:50 am

Thanks Greg.

I like P2G because it is so easy to get the service I need at a good price, but the point you make is a valid one.

It seems that the whole courier thing is a potential minefield. :(
Life is what happens to you while you're busy making other plans. John Lennon

G-Popz THE easy listening connoisseur. (Philip)

User avatar
pre65
Amstrad Tower of Power
Posts: 18491
Joined: Wed Aug 22, 2007 11:13 pm
Location: North Essex

Re: Nothing In Particular

Post by pre65 » Thu Jul 02, 2020 12:03 pm

Yesterday we had a visit from a green woodpecker, in the back garden.

We have a resident small rabbit who hides under the shed when disturbed, and the moorhens in the pond opposite us have some more chicks.

Aint nature wonderful. :D
Life is what happens to you while you're busy making other plans. John Lennon

G-Popz THE easy listening connoisseur. (Philip)

User avatar
Mike H
Amstrad Tower of Power
Posts: 18719
Joined: Sat Oct 04, 2008 5:38 pm
Location: The Fens
Contact:

Re: Nothing In Particular

Post by Mike H » Thu Jul 02, 2020 12:13 pm

pre65 wrote:
Tue Jun 30, 2020 11:50 am
Thanks Greg.

I like P2G because it is so easy to get the service I need at a good price, but the point you make is a valid one.

It seems that the whole courier thing is a potential minefield. :(
Seems to be regional, what makes it good or bad, so like yes what courier you get. Never forget the story about the depot in London (of course I can't remember the name now!) where "things go walkies" (i.e., nicked), at least that's what the lady said on the phone to someone trying to trace a lost parcel! :shock:
 
"Entrenched convictions cannot be changed by facts." – Dick Francis

User avatar
Mike H
Amstrad Tower of Power
Posts: 18719
Joined: Sat Oct 04, 2008 5:38 pm
Location: The Fens
Contact:

Re: Nothing In Particular

Post by Mike H » Thu Jul 02, 2020 12:20 pm

pre65 wrote:
Mon Jun 29, 2020 4:46 pm
jack wrote:
Mon Jun 29, 2020 11:32 am

It's a tough puzzle, but it's classical physics and, I think, fascinating... People need to stretch their minds... (I certainly do)

No-one elsewhere has got it yet - I only thought it up late one night unable to sleep and reading about The (ex-Dixie) Chicks.
Does that mean you are exceptionally clever, or everyone else is as thick as shit, or both ?
I gave this about half an hour but I don't know anything about the (Dixie) Chicks, and too much confusing or conflicting stuff about them on the Internet! :D
 
"Entrenched convictions cannot be changed by facts." – Dick Francis

Post Reply